Terms & Condition

Company Details & Information
Registered Company Name: Ebike online
Registered Address: 8A City Road Edgbaston, Birmingham B16 0HG
Registered Company Number: 07203630
Contact Number 0121 454 7589


Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@ebikeonline.uk

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact@ebikeonline.uk and send your item to ebikeonline.uk, 8A City Road Edgbaston, Birmingham B16 0HG, United Kingdom.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to ebikeonline.uk, 8A City Road Edgbaston, Birmingham B16 0HG, Birmingham, B16 0HG, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



EBIKEONLINE.UK provides website features to you subject to the following conditions. Please read our website carefully. By visiting or shopping at, ebikeonline.uk you agree to accept and be bound by these conditions, which include the other policies posted on this website, as modified from time to time.

Copyright Notice

All content included on our website (including the text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software) and the compilation of all such content that is used on this website is the property of EBIKEONLINE.UK or it’s content suppliers and is protected by applicable copyright laws.

Trademark Notice

EBIKEONLINE.UK is our trademark and may not be used in connection with any other product or service that does not belong to EBIKEONLINE.UK or that may cause confusion among customers or in any manner that disparages or discredits EBIKEONLINE.UK. The same restrictions on use apply to other trademarks, not belonging to EBIKEONLINE.UK, that appear on our website but which are the property of their respective owners, who may or may not be connected to EBIKEONLINE.UK.

Electronic Communications

When you visit or send e-mails to EBIKEONLINE.UK, you are communicating with EBIKEONLINE.UK electronically. You consent to receive communications from EBIKEONLINE.UK electronically. EBIKEONLINE.UK will communicate with you by e-mail or by posting notices on the EBIKEONLINE.UK website. You agree that all conditions, agreements, notices, disclosures and other communications provided to you electronically satisfy any requirement that such communications be in writing.

License To Use And Site Access

EBIKEONLINE.UK grants a limited license to access and make personal use of this website and prohibits any download (except for page caching) or modification of any or all of it, except with the express prior written consent of EBIKEONLINE.UK. This license does not include any collection, use, resale or commercial use of this website or the website content, any derivative use of this website or its content, any downloading or copying of account information for the benefit of another person, or any use of any data gathering and extraction tools. This website, or any part, may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express prior written consent of EBIKEONLINE.UK. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of EBIKEONLINE.UK without the express written consent of EBIKEONLINE.UK. You may not use any meta tags or any other “hidden text” that may have reference to EBIKEONLINE.UK ‘s name or trademarks without the express written consent of EBIKEONLINE.UK. Any unauthorized use terminates the license granted by EBIKEONLINE.UK for the use of the website. You are granted a limited, revocable, and nonexclusive right to create and maintain a hyperlink to the home page of EBIKEONLINE.UK only where this link does not portray EBIKEONLINE.UK, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any EBIKEONLINE.UK logo or other proprietary graphic or trademark as part of the link without the express written permission of EBIKEONLINE.UK.


EBIKEONLINE.UK reserves the right to investigate and prosecute violations of any part of the Conditions of Use to the fullest extent of the law; in doing so, EBIKEONLINE.UK may involve and cooperate with law enforcement authorities in prosecuting users. You acknowledge that EBIKEONLINE.UK has no obligation to monitor your access to or use of the website EBIKEONLINE.UK, but reserves the right to do so for purpose of operating the website EBIKEONLINE.UK, to ensure your compliance with the Conditions of Use or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body.

Product Descriptions

EBIKEONLINE.UK makes every effort to make our product descriptions as accurate as possible. However, EBIKEONLINE.UK does not warrant that the product descriptions or other content found on the website is accurate, complete, reliable, current or error-free. If you receive a product from EBIKEONLINE.UK that is not as described, your sole remedy is to return it in an unused condition in accordance with our condition on Cancellation, Returns and Refunds.


EBIKEONLINE.UK cannot confirm the price of an item until you place your order. Whilst EBIKEONLINE.UK makes every effort to make our pricing as accurate as possible, some items found listed on our website may be mispriced; if the correct price for an item is actually higher than your ordered price, EBIKEONLINE.UK will, at our own discretion, either contact you for further details before shipping or cancel your order and notify you of such cancellation.

Order Placement And Import

By placing an order with EBIKEONLINE.UK, you accept all responsibility for ensuring that your purchase can be imported in accordance with the laws of the country to which you have requested EBIKEONLINE.UK to ship your purchase and you also agree that you are the sole importer for the purchase of your product for all purposes, including but not limited to customs regulations, copyright and trademark laws and you agree to comply with all laws and regulations of the country in which the goods are received. To this end, you acknowledge and agree that EBIKEONLINE.UK’s role is limited to procuring your purchased products in The UK and other regions, and making these products available through the website to you for purchase in The UK and for your import to your country. Under no circumstances will EBIKEONLINE.UK be party to the import of such products nor will EBIKEONLINE.UK be responsible for any liability arising under the laws of any country other than The UK for the import and sale of products available on the site, including without limitation customs regulations and customs holds, detentions and seizures and copyright and trademark laws. Customers outside The UK authorize EBIKEONLINE.UK to make arrangements for customs clearance on their behalf for the purchases made. Customs clearance procedures may mandate the opening and inspection of cross-border deliveries.

Availability and Delivery

Information displayed on this site relating to availability is subject to change by us without notice.
We cannot guarantee the permanent or continuous availability of all products on this site. All orders are subject to availability at all times. We deliver within the United Kingdom only.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on the site.
Delivery will be made according to the information on the product pages after your order is accepted.
We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.

Payment For Purchases

Payment for the ordered items is due at the time the order is acknowledged. EBIKEONLINE.UK offers, at the point of checkout, offer bank deposit and Paypal other popular payment methods will be available soon. You will accept the responsibility to pay all costs and fees in connection with your ordered items in relation to the use of the payment method of your choice. In the event of any unauthorized transactions made to your payment account by a third party, you will be responsible for the amounts billed. Where payment for a purchase(s) on our website is not settled to EBIKEONLINE.UK, you will agree to pay all amounts due to EBIKEONLINE.UK upon demand.

Order Acceptance

Placing an order with, or making a payment to, EBIKEONLINE.UK represents your offer to us to make a purchase of the ordered items. EBIKEONLINE.UK  will email you the acknowledgment of your offer to confirm your order details. The offer of your purchase will be accepted by EBIKEONLINE.UK  when we dispatch the product to you and e-mail you confirmation of this, as represented by a dispatch email. In the event, your order includes multiple items, any item(s) included in your offer of purchase that is not dispatched and not included in the dispatch email, will not be included in the acceptance of your offer of purchase for those affected items.

Passage of Risk

All items purchased from, and have payment settled to, EBIKEONLINE.UK are made pursuant to a shipment contract. This means that the risk of loss and title for such items